How Parts Sourcing Works
From the moment you contact us to the day the part arrives at your workshop — here is exactly how our process works. No guesswork, no surprises.
Submit a Request
Tell us the brand, model, and part number you need. Include your machine's serial number if available. Use our WhatsApp, email, or the request form on our homepage.
- Include photos of the part or serial plate if possible
- Mention "machine down" for urgent prioritisation
- We respond within hours, not days
Availability Check
We search our network of suppliers across Malaysia, Japan, Singapore, India, and the UK. Local stock is checked within hours; international sourcing takes 24-48 hours.
- We check OEM and quality aftermarket options
- Discontinued parts searched through secondary dealer network
- You get a transparent answer on what's available and what's not
Quote & Lead Time
You receive a clear quote with part price, shipping cost, and estimated delivery date. No hidden fees. No pressure to commit — we present options and you decide.
- OEM and aftermarket pricing presented side by side
- Multiple shipping options: air, sea, or local courier
- Quote valid for 7 days unless market conditions change
Confirm Order
Once you confirm, we place the order with our supplier. You receive a confirmation with tracking details and expected delivery milestones.
- Payment via bank transfer (Malaysia)
- Order confirmation within 24 hours of payment
- WhatsApp updates at every stage
Delivery
Parts shipped to your workshop or specified address anywhere in Malaysia — Peninsular, Sabah, and Sarawak. Tracked courier with delivery confirmation.
- Air freight: 3-7 working days
- Sea freight: 14-21 working days
- Local courier (in-stock): 1-3 working days
Ready to Get Started?
Send us your part request now. We'll confirm availability and pricing within 24-48 hours.